and tells you. Re: GIG 1 Slow Speed. The c/s guy mentioned about that recently policy changed and we can not connect more than 5 because i have only 100mb speed. critical. 5 29 256 qam 14 6 251000000 -4. We would like to show you a description here but the site won’t allow us. this issues started a few days ago , the internet was cutting out and then coming back. I've got an Asus mesh router to which all my devices are connected (my laptop and son's Xbox) are hardwired through a switch. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. What are the reasons for RCS partial service? A modem will be in a partial service mode if it’s functioning with any subset of channels in TCS – Transmit Channel. Everything was perfectly up until about 4 or so days ago when the connection startes dropping out constantly, almost every hour. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. This is extremely aggravating especially when doing things that require constant use of decent. Speed tests have varied (when the speed test has managed to connect. Websites, Videos, Streaming all seem perfectly fine but. For more information on VIRGIN RADIO INTERNATIONAL visit: Listen to live radio! 107. We would like to show you a description here but the site won’t allow us. Hub 3 is in modem only mo. intermittent outages. Make sure all cables and connections are tight and secure and not kinked. 0. 3 weeks ago. and this happen intermittently. There are several other Virgin customers in my street who are also seeing the same issues and we have all been contacting Virgin regularly. Started to notice problems when I was unable to sync to server on farm sim 22. I look to be having the same issues as others with Time Synchronization failures. You could s etup a Broadband Quality Monitor. Networking and WiFi. Broadband monitor is looking like below on most days: Here's my router info: Downstream Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulat. i have rebooted all the kit. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. 168. Have a lot of SYNC Timing Synchronisation Failures turn up in my logs with the Internet basically stopping every 5-10 minutes and then recovering. 4 27 256 qam 10 4 235000000 -8. Click on the “> Check router status” button. 07Mbps upload irrespective of LAN / WiFi and in both Router mode & Modem Mode. Hi Tergoak, Thank you for reaching out to us via our community, sorry to see you are facing packet loss and high ping, I have been abler to locate your account with the details we have for you, there is currently a congestion issue in your area, this has been going on since 11/11/21 and the estimated fix time is 25/01/21 @ 15:00, apologies for any. 16 posts · Joined 2012. ,) piercing the cables. The numbers vary between 0. CM restarted itself while I was at home during the day on Tuesday 8th. . Hi . 38 UPLOAD Mbps 1. All recent disruptions of service are fully VM fault. Virgin Media CommunityAs well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Ranging from 4 maps to 45 mbps. on 24-08-2022 11:48. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. SYNC Timing Sync failure, disconnects, SNR ratio seems fine. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. 0; The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. I called up Virgin support line who paid no attention to. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. However my WIFI and Ethernet both disconnect constantly. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. Probably in the green boxes (some areas grey) in the road. and tells you of more local issues down to street cab/ postcode level. The connection from the outside service is a straight run of coax. i called and went through the motions of. called VM and the automated system said they needed to send a signal to the kit, did. Ever since then, I've had repeated issues with the broadband dropping / becoming non. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. 8 5120 64 qam 4 3 43100000 37. When i call - 4777210Let me start by saying yes all connections have been checked the device has been restarted and reset. 0;. 0; On a superhub 3 in modem mode. Serious Internet Issues. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. No reported faults in my post code. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi All, first post here, and its for syc timing errors. Volt M250 with a Hub 3 in modem mode using an Asus RT-AC86U router. This is such a pain as it happens at least once every hour. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. RCS Partial Service;CM-MAC. connected via a cable. - wired I have made sure all connections are finger tight. 1 modem mode. Constant modem reboots, "Lost MDD Timeout" and "RCS Partial Service" on SB6190 - details in the post. 45 My normal upload. Note: in the event of a power. not sure when this new policy come up and the guy , the way he mentioned that felt lik. I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. . but it has stabilised to this point since 16/06/22. . 100. 0 RCS Partial Service/SYNC Timing Synchronization failure. I have added the pertinent details below. I am making this post to make my conversations with the support agents easier. Multiple hub 3 restarts. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. Time Priority Description Mon Sep 21 09:17:06 2020Hi John, Thank you for your detailed reply. I can have weeks where the connection is fine. Previously with NTL, Virgin Net, Cabletel, Cable Online. Service status says - 5129553Hello there. No Ranging Response received - T3 time-out; 12/12/2022 15:44:40. Same Day Partial Service. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. 0 Cable Modem. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. 168. My internet connection drops almost every day. Any ideas please? Wireless (On (2. Currently I am facing what is deemed as a "service disconnection" for the past 50mins or so based on their checking tool. One moment have 300mb+ and then sometimes have around 40mb. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. this issues started a few days ago , the internet was cutting out and then coming back. 3. Yet still getting t3 timeouts . 331000000. and tells you of more local issues down to street cab/ postcode level. Tuning in. Log pasted below. I have looked through the logs and have seen thousands of Pre and Post RS errors. I have had an unstable - 4886851 Open a web browser and go to 192. Can't access the Hub during these times. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. I checked the router log and there's a lot of criti. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. We would like to show you a description here but the site won’t allow us. Looking at my bqm and network log it appears that I am still having sync issues at random times. 168. But these RCS partial service messages are getting bad. So far having called up and having been told to reboot the router more times that i can count. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Aware of the heat at the moment, but ventilation around modem is good and other network kit is working without any issues. So i previously had the Superhub 2. The BQM also shows alot of packet loss (red bits). Are you having the issues on devices connected on ethernet cables as well as on wifi connected ones? To see the network disconnections and keep a daily record, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues,. Monday 31st July: I just can't deal with the virgin media phone line, no offence, but if you work for the Virgin Media customer support lines I've probably not spoken to you. Hope you're well. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. SYNC Timing Synchronization failure. 0; 0 Kudos Reply. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. I have had issues since February of my internet constantly dropping all the comcast techs say is that my modem is bad. Since early June we have all been told that there is a known 'outage' issue and that maintenance work is. Overall ds levels are quite low, 2. Re: 1. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 5 25 256 qam 13 5 243000000 -7. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. Click on the “> Check router status” button. err nrd [13437]: estimatorDot11kIterateCB. First two months: Absolutely fine, no issue with the service Third month: Latency, high ping and jitters. 7 33. TV via Freeview and smart TV apps. 8 minutes ago. 4GHz and 5GHz but not much has changed. I get kicked out from games. again no joy - pods left for appx 2 hours at a time to connect. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. Virgin media says everything is fine on their end. You could s etup a Broadband Quality Monitor. The primary place to report faults is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We would like to show you a description here but the site won’t allow us. I found a similar older thread that based on the errors I see in the hub console (lots of alternating "RCS Partial Service"/"Lost MDD Timeout") suggested I post here and maybe a VM technician can have a look, presumably a fault in my area (happy to provide account details and MAC addresses via DM). Downstream bonded channels. 2016-11-16 11:56:51. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. . On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Hopefully someone can suggest a course of action. Our Virgin broadband has been fine in general until the last 8 weeks or so, the start of which was when there was a company digging and laying fibre cables in our and adjoining streets as part of an upgrade in the area. 168. 2nd engineer provided me with a replacement hub 3. 8. 3 33 256. Responses are not instant via the community forums unfortunately, so you might find it better to call to discuss so we can check the services in. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. These are the parts I could find, they were screwed into the end on the coaxial cable. Various complaints made via telephone to Virgin Media who don't appear to care. switched it off for 10 mins and then turned it back on etc etc. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. 4. internet is throttled during the day. Disconnections were sporadic at first (especially with work laptop, then with mobile phones), until yesterday where I started. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. 1) USG for LAN check -> 100% connectivity. 1st engineer checked there were no issues with the signal, and reterminated my cable at the green box. My internet was working perfectly fine - 4891147By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 0; 13/04/2023 20:37:16:. Previously with NTL, Virgin Net, Cabletel, Cable Online. . I've tried splitting the 2. 9 40 256 qam 3 4 163000000 6. 6MHz channel has noise that causes the modulation to fall from 64QAQM to 32QAM. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. . 0; 10/05/2019 16:13:15: critical: No. still getting the same issue. ANY packet loss while gaming causes rubber banding and disconnections. Hi, As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect. switched it off for 10 mins and then turned it back on etc etc. 38 UPLOAD Mbps 1. I'm getting to the end of my rope with the tech service support I have so far received. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. For service in Cantonese or Mandarin. Tuesday, January 18th, 2022 8:38 PM Closed Hi uncorrectables, RCS Partial Service, and Sync Timing Synchronization failures I've had this issue before and technicians replaced the dropline from the street, and the coax inside the house to no avail. ,) piercing the cables. Recently upgraded from a m250 broadband with a hub 3 to gig1 fibre and hub 5 after having some latency issues when gaming, overall the latency has improved but am still having the odd spike causing connection interrupts and disconnects. The numbers vary between 0. Cable modem continued to funciton. Loads of post RS errors when they should be zero. Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. You could s etup a Broadband Quality Monitor. I used to run our Hub 2 in modem mode over the WFH period for some comms kit. 1. How to book a tech visit. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. . called VM and the automated sys. Normally it shouldn't affect you because your cables are shielded. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. Ill lose connection to all my devices on the network (wifi and ethernet) This is the second modem that I have replaced. Sorry to hear you are having issues with your hub rebooting itself. on 15-06-2023 17:04. Been having connection Issues for about 6 Months now. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). on 04-11-2021 23:42. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 37 5120 64 qam 3 2 30100000 36. Click on the “Upstream” tab, copy the text and paste into your reply. Tudor. Hi, I have the 350mbps package using it with a hub 3 currently. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. Hello, I'm getting terrible ping spikes and multiple errors in the log. I'll triple-check my coax connections but I'm pretty sure they're fine. 1 modem mode. RCS Partial Service;CM-MAC=ac:f8:xx:xx:xx:xx;CMTS-MAC=f8:b7:xx:xx:xx:xx;CM-QOS=1. Nightly dropouts, WiFi and Ethernet, Hub 3. . No spitters or any other device in the line. I am going to send you a PM so we can look into this for you. Hi forum. . I have had techs out here that have replaced cables and wiring but still have the same issue going on. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Firmware Version: 1. Daily Intermittent Disconnects. Will probably need a technician visit to resolve, unless there is a local area issue. Re: Outages, Packet Loss, Slow Speed. And when it does lose synch, that loss of one or more channels becomes a "partial service". I've reset the modem and unplugged/replugged the cables. Solved: Hello, hoping someone can point me in the right direction before I try to get into contact with Virgin, I'd like to avoid a support - 5406882SYNC Timing Synchronization failure - Loss of Sync - yes me too! el_flandro. 0. Connection is normally rock solid but today at approx 11 am I had a disconnection and since then speeds are so erratic. It monitors your connection 24/7 and provides diagnosis of any. " "RCS Partial Se. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. 3 3669 6203 5 Locked 40. Cheers. After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been digging into. 1;CM-VER=3. Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 4 40 256 qam 5 6 1. Re: Intermittent "Timing Synchronization failure - Loss of Sync". I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. Notice atom errors. 04-08-2023 16:37 - edited 04-08-2023 16:40. 0. 21/05/2022 13:13:28 Warning! RCS Partial - 5020097Hi all, I Have been a virgin customer for a few years with no connection issues, recently (i would say that past 2-3 months) our connection - 5402610. i have rebooted all the kit. My live BQM is in my profile I'm pleased to say. The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. There has been no change in the internet service since yesterday when there was supposed to be the repull. My M125 connection has been really unreliable recently, with occassionally really bad latency, slow speeds and sometimes complete loss of service. Look at the boxnoutside the wall and changed things . I've been enduring the issues up to this point, but today has been the worst. Also check for local faults on 0800 561 0061 and make sure all cables and connections are tight and in good condition. Appears to be lost packets?Hi, I've been experiencing random time outs since 15/07/22 when a power cut happened in my area. Ensure there are no “unterminated cable loose ends. I am a gamer and cannot play anything as I keep getting disconnected and it is impossible to enjoy a film. Hi All, first post here, and its for syc timing errors. over the last year. Still having the same issues. called VM and the automated system said they needed to send a signal to the kit, did. VM Support will see the signal to your Hub needs fixing. . Check for local issues again on 0800 561 0061. Had some occasional packet loss during peak times but today the Hub 3 appears to be rebooting at random times. Log shows a few criticals and warnings: RCS Partial Service and also. Problem is with wifi and wired and has been getting worse over the past few days. Hello, I recently got connected with Virgin Media broadband. When I plug the CAT5 back in I can log in and inspect the event log. 0 in modem mode, works perfectly fine for weeks on end then in the last week has disconnected at various times of the - 4774487 - 2Explained to cable team that I was seeing 0. When the internet connection drops, modem reboots and internet access is then restored. Please can you look into this? Network Log Time Priority Description 13/04/2023 10:46 Warning! RCS Partial Service;CM-MAC= 13/04/2023 19:34 Warning. The upstream stats aren't great and the 23. Wireless is about 260 Down and 26 Up in the same room. on 23-06-2020 07:01. 2 Of those disconnections have happened in the past week, and the other. 2 32 256 qam 15 7 259000000 -8. . . My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. NickRaske. 1;CM-VER=3. It's *not* a WiFi issue but rather broadband service issues. I have intermittent service drops and modem resets. . They even ran a new line to my house. Solved: 15 or more of these messages on the router log in the last few hours tonight. We don't use the wifi on the hub (we have disabled it), instead we have a tp-link Deco S4 mesh wifi system that makes. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. I'm using my Hub 3 in modem mode with my TP-Link router but FWIW I have tried it in router mode as well with the exact same issues. Click on the “> Check router status” button. in QuickStart, set up and connections Thursday Hub 4 errors 'N0 Ranging Response received - T3 time-out' in Networking and WiFi Thursday Cable modem randomly rebooting & poor connection in Networking and WiFi Thursdayinternet is throttled during the day. The stats below are just after a reboot. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. 0. Click on the “> Check router status” button. 168. I have intermittent service drops and modem resets. Hi . Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. Factory reset the Hub 3. CM restarted itself while I was at home during the day on Tuesday 8th. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. Options. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. 0 Downstream channels. Options. RCS Partial Service;;CM-QOS=1. . I've checked the router logs and it's showing constant warning and critical messages. I did some digging on the Virgin hub logs and found multiple errors for RCS Partial Service, Lost MDD Timeout and No Ranging Response received - T3 time-out. Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. We would like to show you a description here but the site won’t allow us. 1 40 256 qam 2 3 155000000 6. CryptoHello everyone! I have tried going through my ISP but they see nothing wrong with modem health or my connection on their end. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. I've been experiencing interruptions to service recently which is very unusual, everything is normally very stable. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. still getting the same issue. Faults or Outage. Then sometimes it will just cut off completely and takes about 10mins too come back on. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. I called the service team and was told to "let it settle", as if I was baking a cake. . I called Comcast and they sent a refresh signal but the issue remains. Open a web browser and go to 192. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. 0 which is operating in 'modem mode'. Click on the “> Check router status” button. on 07-12-2022 21:27. Hi I have packet loss for the past week which is making gaming unplayable. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. mdc999. Power levels have been changed to spec. I've done the usual - reboot hub, check coax connections etc. Click on the “Networking” tab. Reply. This makes work from home almost impossible, and my leisure time is. 3 5120 64 qam 2 4 49600000 38 5120 64 qam 1 5 23600000 36 5120 64 qam 5 Downstream bon. I'm tired of calling customer service to be told "your modem is. Joining in. Unplugging doesn't help and neither does a hard reset on the router. I have had a BQM setup for the duration - 4395481Disconnect all the connections and reconnect to be sure. I have an ongoing problem which results in some days where my connection is completely unreliable. 1;CM-VER=3. This immediately improved my systems reliability. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. 3 weeks ago. 27-03-2023 09:09 - edited 27-03-2023 09:13. Thanks for the reply. switched it off for 10 mins and then turned it back on etc etc. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. You can check our Service Status Checker or. - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync.